[cmsms_row][cmsms_column data_width=”1/1″][cmsms_heading type=”h2″ font_weight=”normal” font_style=”normal” text_align=”left” margin_top=”20″ margin_bottom=”20″ divider=”true” divider_type=”short” divider_height=”1″ divider_style=”groove” animation_delay=”0″]Item may be returned/refunded for any of the following reasons:[/cmsms_heading][cmsms_icon_list_items type=”block” icon_type=”icon” icon=”cmsms-icon-ok-squared” icon_size=”15″ heading=”h4″ icon_space=”10″ items_color_type=”border” border_width=”10″ border_radius=”50%” unifier_width=”1″ position=”left” animation_delay=”0″][cmsms_icon_list_item title=”1#”]
- If the item is damaged or defective or not functioning.
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- If the product is in incorrect or different from the ordered from the website.
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- If the product is expired.
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- If the Physician discontinued abruptly the medication due to adverse drug reaction, but still subject for approval depending on products to be returned. Certification or Proof from the prescribing Doctor must be presented when returning the product.
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- For issues & concerns regarding item received, contact us thru Viber (09989876472), Globe: 0917546854, Facebook messenger (Delex Pharmacy), or website: onlinepharmacy@delexpharma.com
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- Replacement and refund policy is exclusive to Delex Pharmacy customers only.
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- Return and Refund of item will only be entertained within seven (7) days. Basis is Official Receipt date.
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- Ampoules, vials, nebules, loose tablets, light protected products, and all products with maintaining temperature are non-returnable.
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- Item should not be damaged or opened and untampered when returned to Delex Pharmacy.
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- Refund of payments done thru Credit/Debit Card/Bank transfer is not allowed. Change item can be done equivalent to total amount to be refunded.
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- If the product defect is proven to be valid then the stock will be replaced with a new one or be refunded.
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- Customer will be notified once the return or refund item has been approved by the management.
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- Cancellation of order may be done only before the item is delivered.
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- If the product purchased by the customer is incorrect, delivery cost will be shouldered by customer if negligence is proven.
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This policy ensures that Delex Pharmacy conforms to Department of Trade and Industry (DTI), Food and Drug Administration (FDA) and Department of Health (DOH) on handling of complaints for drugs and supplies.
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